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Destination Alert

You often sleep during train journeys and wake up after the train has crossed your destination ? Don’t worry now you can use an alert facility to generate a wake-up call on your mobile from a call centre of the Indian Railway Catering and Tourism Corporation (IRCTC), half-a-hour before the scheduled arrival at your place. All you require to do is dial  139 and select the option for ‘Destination Alert’. After you enter the PNR number, it will be verified and a request will be set up. You will get a call saying ‘your station is arriving’ 30 minutes before the destination.

Railway Passengers can set destination alert on

• 139 Railway Enquiry Service IVR

• 139 Railway Enquiry service with assistance from customer service Executive

• SMS 139 with one simple keyword

Steps for Activating Destination Alert on 139 IVR

• Dial 139 from the Mobile you want you want to set Destination Alert

• Choose your preferred language

• Select option 7 from the IVR main menu

• Press -2 for Destination Alert

• Enter your 10 digit PNR number

• Press 1 to confirm your PNR number

Destination alert shall be set for the given PNR Number, you will also receive a confirmation message on Your

mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>”.

Steps for Activating Destination Alert with Assistance from 139 customer Service Executive

While conversing with the Customer Service Executive-

• Please convey your 10 digit PNR number

• Please reconfirm your mobile number on which destination alert is to be set

• Customer Service Executive will confirm that destination alert has been set

You will also receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your

mobile number for <Destination Station Name>.

Activating Destination Alert through SMS on SMS 139

• You can also set destination alert using SMS 139 service. JUST send following SMS from the mobile on

which you want to activate Alert:

ALERT<PNR NUMBER>

You will receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your

mobile number for <Destination Station Name>.

Note:-

1. Call/SMS only from the mobile number on which you want to set destination alert.

·         Call only from the mobile number on which you want to set Wake-up alarm

·         Rs. 1.20 for a pulse of 60 seconds for calls from metro cities while for calls from non metro cities/areas the charges are Rs. 2 for a pulse of 60 seconds.

·         SMS (Pull) cost is Rs. 3 per SMS.

 

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