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Tatkal Ticket Bookers get aggresive

Changes introduced in the tatkal ticket scheme across the country notwithstanding, people duly registered with the Indian Railways Catering and Tourism Corporation (IRCTC) site continue to get aggressive as they are unable to access the site between 8 am and 9 am to book their tickets under the scheme.

Slow process and unavailability of the site in time deprive them from availing tatkal ticket facility on the IRCTC site. They said the IRCTC site,, is not available to them from 8 am to process their tatkal ticket booking. Either they get 'server not available' or 'page not loaded' signal. By the time the page opens, tatkal tickets are full, they lamented.

Most of the people registered with the IRCTC site demanded that the railways must ensure full availability of the site in time so that they could book their tickets under tatkal scheme. Besides, the railways must provide an alternative portal to people to book their tickets conveniently. The railways had earlier introduced its own site,, to book online journey tickets. However, this facility was withdrawn soon by the railways due to some technical snags, they said and added the people have no option than to access the lone IRCTC site to book normal and tatkal tickets.

Under the new tatkal scheme, tickets are available just a day before the departure of the train. Earlier, it was available two days before the journey. While each person is allowed to book two tatkal tickets on one requisition slip, authorized agents have been permitted to book only one ticket against each train under the new tatkal scheme, sources said, adding agents have already been banned from accessing the IRCTC site for tatkal tickets from 8 am to 10 am every day.

At present, the railways is not giving any refund to passengers in case of cancellation of the confirmed tatkal ticket. The railways is making refund of money on tatkal ticket only in the event of cancellation of train or its inordinate late running, an IRCTC official said, adding duplicate tatkal ticket is no longer being issued in the wake of loss of the ticket.

The railways has made it mandatory for everyone procuring tatkal ticket to submit a self endorsed identity proof's photo copy with the reservation slip. In the absence of identity proof, passengers would be treated as people travelling without ticket, a Railway Board official said.